Terms & Conditions

Last updated: February 12, 2025

These Terms and Conditions ("T&C") explain how you can use our website and services. By using our website, you agree to follow these rules.

Website Usage and Content

Using Our Website

You must be at least 18 years old to use our website.
You must not use our website for any illegal or unauthorised purpose.
You must not upload or transmit any viruses, malware, or other harmful software.
You must not interfere with the proper functioning of our website.
You will keep your password a secret and not share it with anyone else.

Content Guidelines

You will not post any content that is harassing, threatening, or promotes violence.
You will not post any content that is false, misleading, or scams others.
You will not post any content that is hateful, discriminatory, or promotes harm to others.
You will not spam or flood our website with unnecessary content.

Profile Accuracy and Truthfulness

Your Feenikz profile will be truthful and accurate.
You will only provide information and content that you have the right to share.

Payment and Refund Policies

Payment Terms

If you purchase any products or services from our website, you agree to pay the listed price.
We use a third-party payment gateway to process payments, and you will be redirected to their website to complete the payment process.
We do not store your payment details, and all payment information is handled by the payment gateway.
By using our website, you agree to the terms and conditions of the payment gateway, which will be presented to you during the payment process.

Refund and Cancellation Policy

If you are not satisfied with a product or service, you may request a refund or cancellation within 30 days.
Please note that this 30-day window is a satisfaction guarantee, and it applies to all products and services.

Legal Disclaimers and Limitations

Disclaimer of Warranties

Our website and services are provided "as is" and "as available" without any warranties, express or implied.
We do not guarantee that our website will be error-free or uninterrupted.

Limitation of Liability

We will not be liable for any damages or losses arising from your use of our website or services.
Our liability is limited to the amount you paid for the product or service.

Governing Law and Ownership

Governing Law

These T&C will be governed by and construed in accordance with the laws of South Africa.

Ownership and Licensing

By sharing original content or providing feedback and personal data through our Services, you retain ownership of that content and information.
We acknowledge that you grant us a non-exclusive license to use, modify, and distribute the content and information you share, and we will respect the terms of that license.

Data Protection and Privacy

Privacy and Data Protection

We will respect the terms of our Privacy Policy and the choices you make about your personal data through our settings.
We will only use your personal data in accordance with our Privacy Policy and any applicable laws and regulations.

Protection of Personal Information

We are committed to protecting your personal information and complying with the Protection of Personal Information Act (POPIA).
We will only collect, store, and use your personal information in accordance with POPIA and our Privacy Policy.
You have the right to access, correct, and delete your personal information, and to object to the processing of your personal information.
If you have any concerns about our processing of your personal information, please contact us at support@feenikz.com.

Consumer Protection

We are committed to complying with the Consumer Protection Act (CPA) and ensuring that our services and products meet the required standards.
You have the right to cancel any transaction within 5 business days if the product or service is defective or not delivered as promised.
In such cases, you may return the product or service and receive a full refund.
If you have any concerns about our services or products, please contact us at support@feenikz.com.

Electronic Communications and Transactions

We are committed to complying with the Electronic Communications and Transactions Act (ECTA) and ensuring that our electronic communications and transactions are secure and reliable.
We will only send you electronic communications that are relevant to our services and products, and we will not send you any unsolicited electronic communications.
You have the right to opt-out of receiving electronic communications from us at any time.
If you have any concerns about our electronic communications or transactions, please contact us at support@feenikz.com.

Dispute Resolution

In the event of a legal dispute, we agree to use the courts and law identified in the Contract to resolve the dispute.

Service Availability and Changes

We reserve the right to limit how you connect and interact on our Services.
We may change or discontinue any part of the Services at any time.
We may limit the availability of certain features, content, or information on our Services.
We may make changes to the Contract, including our prices, which will take effect from the date of the change.

Profile Sharing and Public Disclosure

When you share your profile publicly, you understand that your personal data may be accessed, used, or shared by others. We are not responsible for any unauthorised use or disclosure of your personal data that occurs as a result of sharing your profile publicly.
You are responsible for the content you share on our platform, including any personal data that you choose to make public. By sharing your profile publicly, you acknowledge that you have read and understood our privacy policy and agree to hold us harmless for any unauthorised use or disclosure of your personal data.

Data Use and Intellectual Property

Data Scraping and Crawling

You agree not to scrape, crawl, or otherwise collect data from our platform, including user profiles, without our prior written consent. Any unauthorized data scraping or crawling may result in termination of your account and/or legal action.

AI-Generated Content

You will review and edit any AI-generated content before sharing with others. As with any content, you are responsible for what you share.

Notices and Messages

You're okay with us providing notices and messages to you through our websites, apps, and contact information you provided to us.

Data Use

You agree that we can use data and other information about you to make and order relevant suggestions and to generate content for you and others.

Updates

Changes to Terms

We may update Our Terms and Conditions from time to time. We will notify You of any changes by posting the new Terms and Conditions on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Terms and Conditions.
You are advised to review these Terms and Conditions periodically for any changes. Changes to these Terms and Conditions are effective when they are posted on this page.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us by email at support@feenikz.com, or by visiting the contact form at https://www.feenikz.com/home#contactForm.